Shipping policy
Shipping Policy
At Moon Halo Boutique, we carefully pack and send all orders from Melbourne, Australia using Australia Post.
Shipping Within Australia
We currently ship Australia-wide only.
Processing Times
Orders are typically processed and dispatched within 1–3 business days.
Orders may be placed on weekends and public holidays, however dispatch occurs on business days only.
During launches, sales, or busy periods, processing times may be slightly longer.
Shipping Rates
- Standard Shipping — Flat Rate: $11 AUD
- Express Shipping — Flat Rate: $15 AUD
Shipping costs are calculated at checkout.
Delivery Timeframes
Estimated delivery times are based on Australia Post delivery guidelines:
- Standard Shipping: approximately 2–8 business days
- Express Shipping: approximately 1–4 business days
Please note that delivery times may vary depending on your location, peak periods, and carrier delays, particularly for regional or remote areas.
Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
PO Boxes
We happily ship to PO Boxes and Parcel Lockers within Australia.
Delays, Lost or Missing Parcels
Once parcels have been lodged with Australia Post, delivery timeframes are outside of our control.
If your parcel is delayed, we recommend checking your tracking information first. If you require further assistance, please contact us at:
While we will always do our best to assist, Moon Halo Boutique is not responsible for parcels that are lost, stolen, or delayed once marked as delivered by the shipping carrier.
Incorrect Shipping Details
Please ensure your shipping address is entered correctly at checkout.
Moon Halo Boutique is not responsible for orders shipped to incorrectly entered addresses. If an order is returned to us, additional shipping charges may apply to resend the parcel.